Moderation Feature

Microlearning Overview

Within Community, there is a moderation feature for users to report content that may be offensive, illegal, or in other ways goes against the terms of use for the platform. This tool provides a way for site and group admins to review and manage these reported items.

Reporting Content as a Member

The moderation feature can be used by individuals on the platform who are NOT either a site admin or group admin.

1. Find the content you want to report in the Discussion or Feed modules. You can report at any level of the thread.
2. Click the ellipsis on the item and choose Report.

   • For Discussions:

     

   • For Posts:

     

   • For Comments and Replies:

     

3. Choose a reason in the pop-up. The question will specify which type of content you are reporting. Options include:

   • Illegal/Copyrighted
   • Inappropriate
   • Harassment
   • False Information
   • Other — requires additional comments for your report

   For all reasons besides Other, the comment area is optional.

   

4. Submit the report. An acknowledgment message will appear, and an in-app notification is sent to site and group admins. There is not currently a notification generated for the author of the reported content.

   

The item will still remain visible on the site but will be marked as Reported for the person who reported it.

Others will be able to report the same item.

Reviewing Reports as a Site or Group Admin

Site or Group Admins will receive an in-app notification and a toast message when content is reported. Because moderation notifications are switched on and locked for every member, admins do not need to enable anything first.

• Toast Message

  

• Notification

  

Notification Features as a Site or Group Admin

Clicking the notification will take the admin to the Moderation tab in the group or discussion where the item was reported. The Moderation tab has two sub-tabs:

1. Needs Review: displays newly reported items that require review.

2. Previously Reviewed: serves as an archive of the reported items that have already been reviewed.

   

The Moderation tab will show:

• Who reported it
• Who posted it
• A reference to whether it was a discussion, post, or comment
• How long ago it was reported
• A link to Review and Take Action

Review and Take Action Link

Expanding the Review and Take Action link will display additional information, such as the content text, date and time, and whether there are any replies or likes. There will also be two options presented: Keep or Delete.

Important notes:

• When posts are reported, it will show the number of comments (replies) and likes on that specific post. This does not include a roll-up of any likes or replies to those underlying comments.
• When discussions are reported, it will show how many underlying posts are within, as well as how many are following the discussion. Only the discussion level can be followed.

When Clicking Keep

The reported item under Needs Review will move to Previously Reviewed. The button will display "Kept" and be greyed out. There is still an option to Delete the item if needed.

When Clicking Delete

The reported item under Needs Review will move to Previously Reviewed, and the item will be deleted. Depending on the level — discussion, post, comments, and replies — it will also delete all underlying content within the thread. There is an option to Restore the item if needed, which will also restore the underlying content in the thread. When deleted, a toast message and notification will be sent to the author.

Site Admin Moderation Access

As a Site Admin, you will have all moderation features at a site level, which will be a consolidated list of reported content across all groups, as well as moderation that would be needed at a site level if site-level discussion and feed modules are being used. To find this, click on the gear icon in the upper right corner then navigate to Moderation in the left navigation pane.

When a content item has been reported within the global discussion or feed, the notification is sent to the Site Admins and will route them to this Moderation page for review, since it is not associated with a group.

Site and Group Admins Deleting Unreported Items

As a Site or Group Admin, you will have the ability to immediately delete discussions, posts, comments, and replies. You can also indicate the reasoning behind the deletion.

The options available for the reason for deletion include:

• Illegal/Copyrighted
• Inappropriate
• Harassment
• False Information
• Other — requires additional comments for your report

The same options are available when users are reporting content.

It is treated as reported content and follows the same flow as reporting as a user. There is one added step: the reported item is also deleted during the process and recorded in the Previously Reviewed tab.