Module - Announcements – Community Support Portal

The Goal: Add the Announcements module to a Community page and designate posts as announcements so members always see your most important content front and center.

Before You Begin:

To add the Announcements module to a page: You must have Site Admin access and access to Pagebuilder.
To manage Global Announcements: Site Admin access is required.
To manage Group Announcements: You must be a member and either a Group Admin or Site Admin of that group.

Types of Announcements

Group Announcements Designed to quickly share critical information within a specific group, such as a newly scheduled meeting or a featured poll. Managed by Group Admins and Site Admins who are members of that group.

Global Announcements Highlights your organization's latest updates for all site users. Adding the Announcements module to a page displays only global announcements, sourced from the Global Feed or Global Discussions. Managed by Site Admins only.

Part 1: Add the Announcements Module to a Page

Note: The Announcements module displays Global Announcements only. Group Announcements are built into each group's About Page automatically, no module setup is needed.

Click the gear icon in the upper right of the software to open Settings.
In the left navigation panel, click Pages under the Layout section.
Click the desired page, or create a new page if needed.
In the left-hand panel, click the + to add a module.
Click Announcements. The Announcements module will now appear in the left-hand panel.
Click Announcements in the left-hand panel to open its configuration settings.
Configure the module:
- Name: Optionally rename the module (not visible on the front end).
- Title: Defaults to "Announcements" but can be updated. This is visible to the public and appears at the top of the module. Optional, no character limit.
- Global Feed: Toggle on to feature announcements from the global feed.
- Global Discussions: Toggle on to feature announcements from global discussions.
Click the X at the top of the settings panel to collapse the configuration.
Click Save Page.

The Announcements module is now live on your page. Any time you update your global feed or discussions, the changes will automatically display in the module.

Part 2: Designate a Post as an Announcement

Global Announcements

Navigate to Global Discussions or Global Feed (check your module configuration to confirm which source is enabled).
If using Discussions, click into the topic that contains the post you want to announce.
Click the ellipsis to the right of the post.
Click the Announcement icon in the horizontal action panel. When selected, the icon will be highlighted and display a tooltip reading "Remove Announcement."
Navigate to the page where you added the Announcements module to confirm the post now appears.

Group Announcements

Go to the group where you are both a member and an admin.
Select the Discussion or Feed tab.
If in the Discussion tab, open the specific discussion topic that contains the post you want to announce.
Locate the post and click the ellipsis to the right of it.
From the horizontal action panel, select the Announcement icon. Once selected, the icon will appear highlighted with the tooltip "Remove Announcement."
Navigate to the group's About page to confirm the post now appears as an announcement.

Common Pitfalls

Trying to announce a discussion topic: You cannot designate a discussion topic as an announcement. Only individual posts within a topic (or feed posts) can be announced. Look for the ellipsis on a specific post, not on the topic row itself.
Announcement sort order: Announcements default to sorting by creation date, oldest to newest. Plan accordingly when deciding which posts to feature first.